What methods of payment do you accept?
For orders to be processed immediately, we accept Visa, MasterCard, American Express, and Discover credit cards. You may order CD's without a credit card, but we request prepayment. For prepayment orders, we accept personal checks drawn on U.S. banks, and cashier’s checks and money orders in U.S. dollars. We will gladly give you a quotation for CD's you want to purchase, as well as shipping costs. Just e-mail us at quotes@koseicd.com and let us know what you want to purchase, your mailing address, and your preferred method of shipment. We will e-mail a quotation back to you.

How much will my order cost including shipping?
Shipping costs vary according to the size of your order, your location, and method of shipment. Our default method of shipment is UPS ground delivery for domestic orders. In most cases, UPS ground shipping charges will not exceed $7.00 for small orders. Delivery time is 1-5 business days, depending upon your location.

We will gladly give you a quotation for CD's you want to purchase, as well as shipping costs. Just e-mail us at quotes@koseicd.com and let us know what you want to purchase, your mailing address, and your preferred method of shipment. We will e-mail a quotation back to you.

How are my orders normally shipped?
Our default method of shipment is UPS ground delivery for domestic orders. In most cases, UPS ground shipping charges will not exceed $7.00 for small orders. Delivery time is 1-5 business days, depending upon your location.

Do you accept international orders?
Yes, we provide service to customers in over forty countries. Payment by a Visa, MasterCard, American Express, or Discover credit card is preferred. Otherwise, prepayment by bank draft or international money order in $US is requested.

We will gladly give you a quotation for CD's you want to purchase, as well as shipping costs. Just e-mail us at quotes@koseicd.com and let us know what you want to purchase, your mailing address, and your preferred method of shipment. We will e-mail a quotation back to you.

What do I do if I need CD's in a hurry?
Orders are normally shipped the next business day after receiving the order. Any RUSH orders should be phoned or FAXed to Southern Music Company. Shipping charges for UPS Next Day Air, 2 Day Air, or 3 Day Air service are based on weight; these charges can be expensive. If you request Next Day Air service on a Friday, please indicate if you require Saturday delivery (which incurs an extra charge).

What happens if you are out of the CD I need?
Although we try to maintain our stock of CD's, occasionally our stock may become depleted before new shipments arrive. Back orders are normally filled within one month. You will be notified if any of the items that you have ordered are out of stock.  If you do not wish for us to back order out of stock items, you may notify us at that time.

How long do back-orders normally take?
Because we must import Tokyo Kosei Wind Orchestra CD's from Japan, back orders may require as long as one month to fill.

Can I return CD's?
All purchases are on definite order and are not returnable unless damaged or defective. Damaged or defective CD's may be exchanged at no cost. Please call 800-284-5443 or e-mail us at returns@koseicd.com to notify us of your damaged or defective shipment and obtain a return authorization. Unauthorized returns will be refused.

I can't find what I am looking for on your Web site-- do you have it?
If you cannot find what you are looking for on our Web site, please e-mail us at info@koseicd.com and we will be glad to provide you with additional information and availability.

I own a music store, CD store, or book store-- how do I become a Tokyo Kosei Wind Orchestra CD Dealer?
Just e-mail us at dealers@koseicd.com and provide us with your mailing address or fax number, and we will be glad to provide you with dealer information.